Drew Jones is the Vice President of Global Customer Success and Services at DTEX Systems, where he leads worldwide strategies for customer engagement, retention, and services delivery. With a focus on driving measurable value for customers, he oversees a global team responsible for onboarding, adoption, renewals, expansion, and service delivery excellence.
Prior to DTEX, Drew held leadership roles in customer success and operations at AWS, Polygon Labs, and CDW. In these roles, he built and scaled high-performing teams, delivering significant improvements in customer engagement and satisfaction while streamlining operational efficiencies to drive sustainable growth.
With over 20 years of experience spanning customer success, professional services, and strategic consulting, Drew is recognized for his strategic and results-driven leadership. He excels in building impactful teams and practices, fostering cross-functional alignment, and empowering customers to achieve their business objectives. A dedicated mentor and coach, Drew is passionate about developing the next generation of leaders in customer success.
Drew is also a proud veteran, having served in the United States Marine Corps, where he honed the leadership and discipline that continue to define his career.